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How to tackle homelessness in Singapore? Try some empathy for a start
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Opinion

How to tackle homelessness in Singapore? Try some empathy for a start

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John Doe
A man sleeping on a bench in a subway station.

By Joyce Teo

Early last year, when a call for volunteers came for the first nationwide street count of the homeless in Singapore, I was probably one of the fastest to sign up.

As a grant-maker at the Community Foundation of Singapore, I often receive requests to fund research on social issues leading to the presentation of academic papers or journals. I find it hard to translate these into practical application towards solving critical social problems.

So I became a volunteer, partly to find out more on the state of homelessness in Singapore and partly, to figure out if philanthropy can play a role in making sense of research that enables us to do good in practice.

The study opened my eyes to a different side of Singapore. It drove home the point that the facts and statistics we read about the homeless from time to time are not mere digits but fellow persons in our shared space and humanity.

For the study, I had to cover downtown Singapore, thinking it would be an easy job as it did not seem that there would be many sleeping around buildings and shopping malls with security cameras.

But what was supposed to be a two-hour walk one night turned to five, due to the sheer number of people sleeping on the streets.

I could not keep up with having to type the individual description as required in the study and had to resort to grouping them in order to complete the area in time.

As indicated in the study, downtown Singapore is a hot zone with over 100 people found sleeping there.

Many were in work uniforms. In fact, they slept within close proximity to each other as if there’s safety in numbers.

These were the ones with the least comfort, usually with just a cap or towel covering their eyes.

Some, who are cleaners, even slept with their cleaning carts right in front of them as a guard for privacy.

The sheer number of people I found and the fact that most of them looked to be Singaporeans were a huge shock to me.

I wondered what led so many of them to sleep in the open instead of going home after work.

What is the impact of this on their health and mental well-being? Do they get to see their families and loved ones?

The results of the survey provide a clearer and better understanding of the definition of being homeless. It is more than home ownership, as some of the interviewees do own residential properties.

The results also provide some insights into the causes of homelessness here – unemployment, irregular work, low income and family relationship problems.

This is a good start. But more needs to be done.

The fact that half of those surveyed have been on the street for about five years shows that homelessness is a chronic and systemic issue that affect not only the 1,050 homeless people the study found, but also their families.

Homelessness today is no longer about begging or being a public nuisance. Many homeless people do have means of subsistence, however fragile.

Taking an enforcement approach towards homelessness will not address the deeper issues related to employment, income levels or family ties.

The homeless have a very real fear of the Destitute Persons Act and how it has been enforced.

They sleep in fear of losing their freedom. Under the Act, homeless people may be admitted into welfare homes as a last resort.

The Act defines a destitute person as one who is creating a nuisance due to begging, or who is found in a public place without means of subsistence or place of residence.

In practice, homeless people are usually persuaded to admit themselves voluntarily into the homes. But once admitted, they may not legally leave without permission.

This palpable fear can be clearly seen in one of the interviews I conducted with a homeless man.

Throughout the interview, he kept glancing around warily, as if someone would come and take him away despite my repeated assurance that I was a volunteer doing some research.

Once the interview ended, he immediately left and I felt quite regretful having robbed his sleeping place although I managed to score a data point for the research.

As part of the study questionnaire, we offered the homeless an opportunity for social workers to contact them for assistance if they are open to it. Perhaps not surprisingly, hardly anyone agreed, as they thought they would risk losing their ‘’freedom’’ if they did so.

Instead, the question most often asked when I approached them for requests to interview was – ‘Are you hock-lee-por eh lang?’ (Hokkien for social welfare department) and they would try to move away while asking.

How philanthropy can help

I hope that philanthropists can fund initiatives that help to change public perception of homelessness as well as more in-depth research that enables deeper understanding of the homeless issue.

The research could take an ethnographic approach similar to that taken by sociologist Teo You Yenn in her book “This is what inequality looks like’’.

In the book, she gave numerous case studies that demonstrated the different facets of inequality and poverty in a way that we can relate to. She also suggested that readers ask questions about poverty and how to overcome it in different ways, and to see themselves as part of the problems and potential solutions.

We need to better understand the different profiles of the homeless people, so as to appreciate their problems better and find different solutions for the different groups – those with employment, those without a home, those with broken family ties, and those who are senior and frail. We need to hear the voice of the rough sleepers themselves and co-create solutions with them. Not for them.

The homelessness issue in Singapore is complex and requires each of us to play our part if we want to resolve it.

For example, if you are a resident of a neighbourhood with a rough sleeper who is not a nuisance, you may want to think twice about calling the police. Instead, you could consider making an effort to speak to the person.

Empathy, rather than mere enforcement, is a good start to help identify root causes and solutions to the issue.

About the author

Joyce Teo is the Deputy CEO and Head of Philanthropy and Grants at the Community Foundation of Singapore, a non-profit organisation founded in 2008 to encourage and enable philanthropy in Singapore.

Source: TODAY

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The competition was organised by City Harvest Community Services Association and received support from FUN! Fund, a Community Impact Fund jointly established by the Community Foundation of Singapore and the Agency for Integrated Care, with the aim of addressing social isolation among the elderly.

Senior Minister of State, Ministry of Communications and Information & Ministry of National Development Mr Tan Kiat How attended the event. He encouraged the elderly to stay physically and mentally well, as well as urging them to participate in community activities and enjoy their golden years together.

Learn more about FUN! Fund at https://www.cf.org.sg/fun-fund/.

 

The programme provides the children with a non-threatening platform to connect with peers and have positive conversations. In addition, it exposes them to different people who can assist to broaden their perspectives.

L.S., a volunteer with the Reading Odyssey programme @ Spooner Road

中心“常胜将军”胡锦盛:比赛限时反应要快

现年92岁的胡锦盛是最年长的参赛者。自2017年退休后,他几乎每天都到活跃乐龄中心报到,从此爱上了玩拉密,每次可玩上三个小时,在中心是“常胜将军”。

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Opinion

Governance is a continuous journey for charities

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John Doe
A man and woman proudly display an award at a charity transparency and governance event, symbolizing their recognition for outstanding achievements.

By Trillion So

EARLIER this month I attended the Charity Transparency and Governance Award dinner organised by the Charity Council. It was a proud moment for the charities that received the Charities Transparency Awards (CTA) 2019, which ranged from small, medium to large, all 67 of them.

I sit on the board of Community Foundation Singapore (CFS) and chair its Audit and Risk Committee (ARC). CFS received the CTA for the Large Category and Special Commendation Award (SCA) 2019 for Governance and Management.

As the ARC chair of CFS, I felt a sense of achievement; at the same time recognising that this could only be done with the focus and team work between management, staff, board and board committee members. As a winner in the Large Category, CFS was up against many worthy, well-established organisations with a bigger staff strength. This shows that good governance, transparency and management, can be achieved by everyone, as long as the right ingredients are present.

There is no one magic ingredient.  Some key considerations are:

Consider the size, age, purpose, funding model and future growth plans of the organisation first;

Which aspects of good governance are critical now, and which will become important in three years’ time?

Identify skills, resources and people needed to effectively implement new or changed governance and management processes/systems; and

Plan and coordinate any changes within appropriate timeframes – a practical timetable for phasing in new practices is better than hasty reaction

Corporate governance is a journey towards building trust and confidence with key stakeholders, alongside having a mindset of acting with integrity. The beauty of a journey is that you never stand still. You will strive for continuous improvement and enhancement. Improved governance will result in improved public image and transparency, which then motivates the community to give more time and money, and ultimately increase the benefits of the beneficiaries.

Reflecting on CFS’s journey, the board members are of diverse backgrounds and set the right tone from the top. Management takes all recommendations from internal auditors and the Ministry of Culture, Community and Youth (MCCY) very seriously.

I recall one of the reviews by MCCY a while back revealed that CFS did not have an Enterprise Risk Management (ERM) framework. Management immediately embarked on a project assisted by an external consultant to adopt ERM.

With the ERM, it is very clear which are the top risks, what can be done to mitigate the risks and whether any new risks have emerged so that actions can be taken to reduce the risks. It was not a one-off effort, but a continuous and purposeful deployment of ERM, up to today, which yielded results. The Audit Committee then transformed into the ARC from that point onwards, to ensure there is focus on both audit and risks. This is just one example of the continuous enhancement culture that is important for good corporate governance.

What’s next for the charities after receiving the CTA 2019? How do they continue on this corporate governance journey? What should they do differently?

One area that will disrupt business as usual for charities is: new technologies and the digital economy. Charities are starting to use Blockchain technology to ensure donors’ monies are spent on the right programmes and right recipients, including visibility and impact monitoring. Board members of charities need to think about their digital strategy and the risks involved in going digital.

CYBER RISK

Cyber risk is very real and can destroy the reputation of a charity and negate the good work it is doing, bringing it to a standstill if not properly managed. As an audit partner, I have noticed that cyber risk is fast becoming the top risk in most organisations. The Code of Governance issued by the Charity Council requires charities to build up their image to be consistent with its objectives and so charities will have to think of performing vulnerability assessments and penetration tests where applicable.

If charities tap on this area, they will increase productivity and enhance governance. Charities can harness the power of data analytics to perform continuous monitoring, gain insights and highlight areas to investigate. For example, in the area of procurement and payments, insights such as duplicate payments, split payments, early or late payments, and similar bank accounts between vendor and staff, will be red flags worth following up. The beauty of data analytics is that it combs through 100 per cent of the data and can be done continuously. Once set up, it can improve efficiency and effectiveness of internal controls, and is a great tool of oversight.

However, most charities would not have the expertise to start a data analytics programme and it may be costly too. I echo what Grace Fu, Minister for Culture, Community and Youth, said in her speech at the Charity Transparency and Governance Awards. She mentioned that charities and the community should collaborate to serve Singaporeans better, and to engage new partners and harness community resources.

There is a call, therefore, for people with technology, digital, data analytics and cybersecurity skillsets to step up and volunteer in the charities sector to help make a difference. Perhaps the CSR programmes of corporates should include placing their people with such expertise to sit in charity boards or committees, as well as collaborate in the partnership with charities and government.

I also hope that the recipients of the CTA Awards pay it forward by mentoring other charities in the corporate governance space, and for larger charities to play a bigger role in the charities sector, especially in the technology and digital space to enhance the corporate governance more efficiently and effectively.

The writer is partner at PwC Singapore and board member of Community Foundation of Singapore, where she also chairs its Audit and Risk Committee 

Source: Business Times © Singapore Press Holdings Limited

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The competition was organised by City Harvest Community Services Association and received support from FUN! Fund, a Community Impact Fund jointly established by the Community Foundation of Singapore and the Agency for Integrated Care, with the aim of addressing social isolation among the elderly.

Senior Minister of State, Ministry of Communications and Information & Ministry of National Development Mr Tan Kiat How attended the event. He encouraged the elderly to stay physically and mentally well, as well as urging them to participate in community activities and enjoy their golden years together.

Learn more about FUN! Fund at https://www.cf.org.sg/fun-fund/.

 

The programme provides the children with a non-threatening platform to connect with peers and have positive conversations. In addition, it exposes them to different people who can assist to broaden their perspectives.

L.S., a volunteer with the Reading Odyssey programme @ Spooner Road

中心“常胜将军”胡锦盛:比赛限时反应要快

现年92岁的胡锦盛是最年长的参赛者。自2017年退休后,他几乎每天都到活跃乐龄中心报到,从此爱上了玩拉密,每次可玩上三个小时,在中心是“常胜将军”。

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

News

Tertiary-educated adults with autism receive training for jobs in engineering sector

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John Doe
A woman diligently operating a computer amidst the bustling environment of a factory, focused on her tasks.

Tertiary-educated adults with autism are being trained and placed in jobs in the engineering sector under a new programme by research and technology non-profit organisation Trampolene.

The Gates (Growing Autistic Talent for Engineering Sector) programme was started in May 2022, after research showed that people with autism have one of the lowest employment rates among people with disabilities.

Those with tertiary qualifications also face underemployment owing to a high entry barrier for higher-skilled jobs, said Trampolene chief operating officer Cheok Xue Ting.

Ms You Kai Xuan is among 42 graduates of institutes of higher learning enrolled in the programme. She was unable to secure internships as part of her studies at the Institute of Technical Education (ITE) as companies told the school she was unsuitable.

The 22-year-old, who has a Nitec in infocomm technology, is working full-time as an assembly technician at precision manufacturing company Grand Venture Technology (GVT).

Young adults with autism lack executive function skills, such as planning and time estimation.

Ms Hillary Lim, who works for Trampolene as a senior job coach, helped create a timetable for Ms You. It details specific duties she must undertake. For example, it says Ms You has to test iron bars for 90 minutes from 8.30am, and “pack silver things in plastic bags and paste stickers on the bags” between 10.15am and 11.40am.

Ms Lim also held Ms You’s hand during the coaching to show her how much strength was needed when using a torque screwdriver.

Ms You needs the timetable to pace herself and manage her time. When she started working in 2022, she tired herself out before lunch as she exerted too much strength on simple tasks.

“At first, I was nervous as I was new to the environment. But I am comfortable with the supervisor and colleagues now. They guided me patiently on the tasks, and were caring and willing to help.”

The Gates programme is the first to be supported by Temasek Foundation under a pay-for-success model.

The $340,000 committed by upfront funders will be repaid if trainees stay in a job for nine months and other outcomes of job training and placement are achieved.

In this funding model, foundations, financial institutions and corporations provide upfront capital to organisations like Trampolene to serve their beneficiaries.

Outcome funders such as the Government repay upfront funders only if the project achieves outcome targets.

Ms Cheok said the pay-for-success model focuses on retention rate, an issue among young adults with autism, who tend to leave their jobs after six months.

Before the job placement, Trampolene assessed Ms You and found her suitable for hands-on work.

Ms Lim also briefed Ms You’s colleagues on how she communicates, telling them that they need to repeat or simplify instructions.

She told them they can also break down the work into small steps and share her responsibilities.

GVT chief executive Julian Ng said one of the main challenges the company encountered was communication. Some staff with autism take what others say literally and have trouble understanding abstract concepts.

For example, Ms You’s colleagues will say “I’ll get back to you by a specific time” rather than “I’ll get back to you later”.

“This improves communication for everyone in the workplace,” said Mr Ng. The company has about 150 employees at its Singapore headquarters, including three with special needs.

Trampolene also works with organisations to redesign the recruitment process and job role. With GVT, it advised the company to use work assessment instead of conventional interviews.

To match trainees with employers, Trampolene conducts tests for specific skills employers are looking for, from motor skills to data entry and quality control.

It then selects trainees able to perform the tasks, said Ms Cheok.

She said Trampolene also considers work planning, hygiene and safety awareness, and sensory challenges.

If a trainee is affected by high-frequency noises even with earplugs on, for example, he might be more suited to an office job than engineering.

Trampolene is aiming to train 70 young adults over 30 months from May 2022.

To date, it has trained 42 graduates with autism and placed 18 of them in jobs, with 13 having stayed with their employers for three months or more.

Aside from Temasek Foundation, some of the other upfront funders are Ishk Tolaram Foundation, Quantedge Foundation and Asia Philanthropic Ventures.

Outcome funders include ECCA Family Foundation and the Diana Koh Foundation through the Community Foundation of Singapore.

Mr Nicholas Tay, who has autism and holds a diploma in pharmaceutical science from Temasek Polytechnic, was hired under the programme as a production worker in ice-cream manufacturing company The Ice Cream & Cookie Co.

He sets up workstations for production, prepares packaging and places products on a conveyor system for printing or metal detection testing.Mr Damian Yip, head of production at the company, said he considered Mr Tay’s basic communication skills, education level and challenges faced at previous workplaces to decide if he was suitable for the role.

Ms Lim said Mr Tay’s main issues are perspective-taking and negative thinking. For example, when the 26-year-old began doing this job, he often felt lousy about himself when he saw others working faster than him.

“A regular person would think, ‘Oh, the person is faster than me because he has been here for a longer time than me, so he is more experienced,’” said Ms Lim.

“However, Nicholas’ thinking was: ‘Oh, that person is faster than me. I have to be as fast, if not I am not good enough to work here.’”

She said Mr Tay’s co-workers often look out for him when he shows signs that he is tired or when work is too difficult for him. They then get him to switch duties, to take the load off him.

But Mr Tay initially thought they moved him because he was not doing a good job.

Ms Lim mapped out Mr Tay’s thoughts and shared with him other possibilities – for instance, that co-workers may move him to other duties because they care about him.

“It helps to widen Nicholas’ perspectives and also lets him try to think in different ways,” she said.

To learn more about the causes CFS supports, please click here.

Source: The Straits Times © SPH Media Limited. Permission required for reproduction

I have always been interested in supporting elder care. But there are many charities doing such work that I do not know of. Through CFS, I learnt about Yong-en Care Centre and having seen first-hand what they are doing, I feel that my money is being well-utilised.

For Yong-en Care Centre, meeting donors face-to-face was a valuable opportunity to deepen their understanding of its unique care model and to engage with them on any questions they may have, says Griselda. In addition, it is also an opportunity to thank CFS donors who have been supporting the charity and build a lasting relationship with them.

CFS assists charities and their underprivileged communities by connecting them with donors who are seeking to support causes and crucial needs that resonate with them deeply.


To find out more about the causes we support, please visit 
www.cf.org.sg/what-we-support/.

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Stories Of Impact

Leading youths-at-risk through a pandemic

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John Doe
group of friends talking at a bench

For charities working with youths-at-risk, engaging youths in positive activities, developing trusted relationships with social workers, and structured programmes are vital keys to success. Charities have traditionally relied heavily on face-to-face or group engagements to deliver these activities…

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News

Charitable funds boost donations in a tough year for giving

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"Explore The Straits Times charity news page, highlighting philanthropic efforts and inspiring stories."

SINGAPORE – More wealthy people are setting up charitable funds that give at least six-figure sums to their chosen causes.

There were 143 donor-advised funds set up with the Community Foundation of Singapore (CFS), disbursing $20.2 million to charitable causes in the non-profit organisation’s financial year that ended in March.

This is double the 70 funds giving out $11.7 million in the financial year that ended in March 2015.

Donors pledge at least $200,000 to set up a donor-advised fund with the CFS, which manages the money, advises donors on the various needs in the community and disburses it according to the donor’s wishes.

Its chief executive officer, Ms Catherine Loh, told The Straits Times there is a greater awareness of the CFS’ work and preference to give through donor-advised funds, which allows donors to give in a more informed, structured and sustained manner over time. And donors get to name their fund.

For example, the donated sum can be held at the foundation in perpetuity and invested, with invested returns going to the charitable causes over time.

Ms Loh said more people are also setting up legacy funds, like those in memory of a late loved one, adding to the rise in donor-advised funds. Or donors may set up a fund to be disbursed after their deaths.

So far, the largest sum donated to start a fund has been $24 million, set up by a family in their late father’s name, Ms Loh said without giving more details.

She noted that such funds have been especially needed during the current Covid-19 pandemic, where more people are in need and many charities say donations are falling.

Since February, the CFS’ donor-advised funds have given out about $1.2 million for purposes related to Covid-19, such as topping up phone cards for migrant workers and buying masks for charities caring for seniors.

Many donor-advised funds, however, are set up to give to specific causes that donors and their families care about.

Mr Lien Ber Luen gave $200,000 in 2018 to set up the Lien Shih Sheng Foundation, which gives to educational causes among others, in memory of his late grandfather, the editor-in-chief of Chinese newspaper Nanyang Siang Pau. Mr Lien Shih Sheng was a literary pioneer here, involved in many arts, education and cultural activities, his grandson said.

The Lien Shih Sheng Foundation has funded scholarships at Raffles Institution for children from low-income families and it will also support a new programme to give financial aid to children from underprivileged families to attend preschool regularly.

Mr Lien, who is in his 40s, works in a local asset management firm and is married with two children, said: “He was a doting grandfather and a role model for me. I set up this fund to remember him and to continue his legacy of contributing to the community.”

Like Mr Lien, over half of the funds at the CFS were set up by donors aged between 40 and 60, ranging from working professionals to those with inherited wealth, Ms Loh said.

While supporting education and helping the sick and the poor are evergreen favourites, causes relating to environmental and sustainability issues are also becoming more popular. Donors are also more savvy.

She said: “We have seen donors asking more questions and moving away from just chequebook philanthropy over the years.”

Instead, they are keen to understand the root causes of social problems and to find ways to tackle them, instead of simply handing over their money.

Besides the CFS, the SymAsia Foundation, which is established by private bank Credit Suisse for its clients, also offers donor-advised funds.

The SymAsia Foundation did not reveal the number of such funds, but said its clients “typically make a commitment of $1 million for donations”.

Ms Young Jin Yee, CEO of SymAsia Foundation, added: “I would say no other cause has brought our donors together like the current Covid-19 pandemic.”

She said about a third of its donors from across the Asia-Pacific region have stepped up to alleviate the difficulties brought about by the virus. This includes giving financial aid to students in Singapore whose families were affected by Covid-19, and supporting the development of a vaccine for the coronavirus being jointly developed by the Duke-NUS Medical School and an American pharmaceutical firm.

Source: The Straits Times

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The competition was organised by City Harvest Community Services Association and received support from FUN! Fund, a Community Impact Fund jointly established by the Community Foundation of Singapore and the Agency for Integrated Care, with the aim of addressing social isolation among the elderly.

Senior Minister of State, Ministry of Communications and Information & Ministry of National Development Mr Tan Kiat How attended the event. He encouraged the elderly to stay physically and mentally well, as well as urging them to participate in community activities and enjoy their golden years together.

Learn more about FUN! Fund at https://www.cf.org.sg/fun-fund/.

 

The programme provides the children with a non-threatening platform to connect with peers and have positive conversations. In addition, it exposes them to different people who can assist to broaden their perspectives.

L.S., a volunteer with the Reading Odyssey programme @ Spooner Road

中心“常胜将军”胡锦盛:比赛限时反应要快

现年92岁的胡锦盛是最年长的参赛者。自2017年退休后,他几乎每天都到活跃乐龄中心报到,从此爱上了玩拉密,每次可玩上三个小时,在中心是“常胜将军”。

Picture of admin bluecube
admin bluecube

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

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