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Yet against all odds, Zaza has come far to become a Barista at The Social Space café, located in Kreta Ayer. This is all made possible by Bettr Barista (BB), a coffee academy whose mission is to empower the lives of marginalised women like Zaza through professional training and teaching them life management skills. Bettr Barista is a partner of the Learning Initiative for Employment (LIFT) Community Impact Fund, launched by the Community Foundation of Singapore (CFS) in July 2019.

LIFT aims to support programmes like Bettr Barista’s proprietary Holistic Training programme, which provides vocational training for marginalised women and youths at risk, equipping them with the skills to secure jobs in the open market.

Pamela Chng, CEO of Bettr Barista, first had dreams to start a business to do good when she left the tech industry after eight years.

‘I found myself burnt out because I derived little emotional satisfaction from my work. I knew I wasn’t motivated by money – I had realised this much earlier in my life,’ Pamela explains. ‘If I continued to work hard at a business, it had to mean more – to myself, and to society.’

Bettr Barista has certainly made an impact on many of the lives it has touched, including Zaza’s. As the first B Corp certified company in Singapore, it is BB’s mission along with 2,750 other B Corp companies around the world to redefine success as a business and use it as a force for good. These companies have a responsibility beyond just maximising profit, and must operate in an ethical manner that gives back to the community.

Unsurprisingly, Bettr Barista was named the social enterprise of the year in 2017, and 94% of their trainees found jobs upon graduating from the academy’s Holistic Training programme. Not only that, 80% gained improved self-confidence and emotional management skills after having gone through their training.

‘Confidence is the main factor I got. When I started with BB it was difficult in the beginning,’ Zaza says. ‘I had no confidence, only a sense of being lost and a lack of hope. The moral and financial support that BB gave me helped me get back on my two feet. Now I move forward and I will never let adversity control my life again.’

What started in 2011 has grown and developed into The Bettr Group. Apart from selling home-grown specialty coffee in Singapore, it now encompasses a training academy, retail products, events services, and social impact programmes. At the heart of it all is a social mission — to empower vulnerable groups and equip them with skills to create a future for themselves. Pamela hopes to bring Bettr Barista into the future through expanding into the rest of Southeast Asia to countries like the Philippines and Indonesia.

‘We want to diversify the social programmes that we can offer and to continue building partnerships and in-house capabilities to adapt our programmes to impact these populations,’ says Pamela. ‘Bettr Barista creates a positive impact in every ecosystem it operates in, and helps people maximise their potential to become better versions of themselves.’