Stories Of Impact
#MyGivingJourney X Jenny Wah: Transforming customer experiences to reignite growth
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Stories Of Impact

Stories Of Impact

#MyGivingJourney X Jenny Wah: Transforming customer experiences to reignite growth

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#MyGivingJourney is a series by CFS where we feature extraordinary women in Singapore and their efforts in philanthropy. In our last feature, we have one of our own – Jenny Wah, CFS’s Director of Marketing & Communications.

Jenny Wah chalked up over 20 years of marketing experience at several MNC companies. She started in Key Account/Brand Marketing in the FMCG industry with brands such as Coca-Cola & Pokka. Then she spent the bulk of her marketing career in the IT industry with Adobe and Autodesk. She led global teams and worked with diverse clients all over the map. The demands were dizzying, as were her frequent flyer miles.  

It was a career that rewarded on many fronts. Then the COVID-19 pandemic hit, leaving many businesses and employees reeling. The pandemic was called a ‘great equaliser’; however, COVID-19 also revealed glaring inequalities in societies. For her, this was a period of introspection that led to a flash of insight and courage.  Jenny recalls: “I found myself wondering, what could I do that can contribute to a more equal society?”  

So when the opportunity to join the Community Foundation of Singapore came along, she decided to take up the role of Marketing and Strategic Communication Director.   

Equality of opportunity and social mobility have long shaped Jenny’s outlook towards a purposeful life. One of three children of a mechanic and a housewife, she understands the struggles of many lower-income families.  

Growing up, Chinese New Year was a particularly poignant time. For her, it was a window into how altruism can uplift lives: each year, the Chinese clans would give out bursaries to help students in need, as well as items like school books, shoes and uniforms. Jenny was one such beneficiary. 

Education was Jenny’s springboard to a better future. Armed with a B. Business (Honours) degree from NTU and later an MBA, she embarked on a career in sales and marketing, garnering a reputation for her can-do spirit and creative solutions. She often spearheaded her firms’ corporate social responsibility efforts as well, which she found fulfilling. Four years ago, she started volunteering as a museum host at the National Museum of Singapore, feeding her passion for culture and history. 

Crossing over to a nonprofit meant new challenges. Budgets were smaller and there weren’t as many hands on deck. Jenny learnt to work around this by tapping into her network for pro bono services and negotiating goodwill with vendors. She also had to build a team from scratch.  

However, all this was made easier by the warmth and commitment of the people she worked with. “Everyone double or triple hats and works together for the collective and greater good, never losing sight of the big picture” she notes. Most importantly, she adds, “I see my work here initiating positive change and making a difference.”  

Jenny believes that technology can deliver an impactful customer journey in a consistent, personalized and scalable fashion through transformative concepts such as marketing automation, nurturing through compelling content and relationship marketing. 

“For me ‘Customer Experience’ is not marketing fluff, it’s a work ideology that needs to be at the core of everything we do professionally. I believe that both ‘People’ and the ‘Promises’ we make are at the very heart of CFS’s Brand. I am proud to work in CFS which offers the unique opportunity to be a part of something that will profoundly impact society,” she says. 

Begin your own journey of giving with CFS. Read more about the #MyGivingJourney series here. 

This article was written by Sunita Sue Leng, a former financial analyst and journalist, who believes that the written word can be a force for good. She hopes to someday write something worth plagiarising. 

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Stories Of Impact

Why Support Sports with Philanthropy?

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While philanthropy traditionally focuses on providing direct aid to those in need, its impact extends far beyond mere charity. Singapore owes much of its early development to philanthropists who made social investments in infrastructure, systems and people. In the case of sports, it can also be a driving force for national bonding and societal progress, nurturing a society where every member can thrive.

Singapore Badminton Players Loh Kean Kew and Yeo Jia Min posing with donor Karim Family Foundation at badminton court
L to R: Martin Andrew (SBA), Loh Kean Yew, Grace Chiong (KFF), Cindy Karim (KFF), Yeo Jia Min, Ashley Chan (CFS), Darrel Lim (CFS), Alan Ow (SBA)

While philanthropy traditionally focuses on providing direct aid to those in need, its impact extends far beyond mere charity. Singapore owes much of its early development to philanthropists who made social investments in infrastructure, systems and people. In the case of sports, it can also be a driving force for national bonding and societal progress, nurturing a society where every member can thrive.

Sports can unite the nation. It goes beyond gender, age and other factors, and brings us together. During COVID-19, Loh Kean Yew won the Badminton World Federation World Championships. That gave Singapore a lift in spirits. It gave everyone something to cheer about while we were cooped up at home.

In addition to fostering a sense of national pride, achieving success at international competitions serves to enhance Singapore’s global reputation. A vibrant competitive sports scene not only offers youths an alternative avenue to success but also yields numerous trickle-down benefits for community sports. These include promoting healthy lifestyles, instilling discipline in young individuals, and inspiring communities to embrace active living.

“Traditionally, sports development might be viewed as a national duty and the responsibility of government bodies,” says Ms Cindy Karim, principal of the Karim Family Foundation, a philanthropic foundation which contributes to sports development, arts & culture, mental health, and education. The family believes that philanthropy paired with government efforts can have a multiplier effect.

Support from the Karim Family Foundation 

In late 2021, the Karim family approached CFS to explore ways to support sports in Singapore. Ms Karim says, “We felt a deep concern for the underrepresentation of Southeast Asian athletes on the global stage.” Together with her father Bachtiar Karim, mother Dewi Sukwanto and brother Chayadi Karim, she established the Karim Family Foundation with the support of CFS.

When Loh Kean Yew won the BWF World Championships in December 2021, the Karim family asked CFS to facilitate a $200,000 contribution to the champion to support him and celebrate his achievements. “It takes much courage and sacrifice to dedicate oneself to pursuing excellence in badminton as a career. We hope that with our support, our national shuttlers won’t have to worry too much about the financial aspect. We hope they can be duly rewarded and celebrated for their achievements and focus all their energy on writing their own success story in time to come,” says Ms Karim.

When asked why she and her family chose to support badminton, Ms Karim says, “Growing up between Indonesia and Singapore, we have always felt a strong affinity to badminton as a sport. It has become a personal passion and mission to make badminton more widely known in professional sports.”

Challenges in Competitive Badminton

The Singapore Badminton Association (SBA) is the governing body for badminton in Singapore. It oversees the development of competitive badminton in Singapore and is dedicated to nurturing talent. Mr Ow, the CEO of SBA explains, “To reach world-class competition standards, players need to train and participate in competitions to develop their skills. Because there is only a small pool of players to compete against in local tournaments, overseas tournaments are essential for exposure to a wide range of high-calibre competitors.” However, overseas competitions require resources. Teams need sports and conditioning coaches and physiotherapists to accompany them. Expenses such as airfares, accommodations and tournament entry fees add to the hefty cost. Aspiring players often have to bear some of these expenses personally, which can be a barrier to realising their full potential.

Training and competition expenses are not the only financial constraints that players have. To succeed, competitive players must put in the hours, which frequently means committing to half a day of training, six days a week. The high training demands mean players end up sacrificing their studies or work, which can add to the financial strain.

Nurturing Talent in a Conducive Environment

CFS works closely with charity partners and donors to identify underserved needs that align with donors’ philanthropic goals. Working closely with the Karim family and the Singapore Badminton Association (SBA), CFS helped structure a funding arrangement that drives impact and excellence for future badminton stars. In May 2023, the Karim Family Foundation (KFF) donated $600,000 to fund the KFF-SBA Players’ Development Programme for three years. “We wish to support SBA’s ambitious efforts to elevate the sport in Singapore and internationally, and to build a strong pipeline of players. Our funding of the Players’ Development Programme is aimed at grooming players and enabling them to have as much exposure as possible by competing at the highest levels internationally,” says Ms Karim. Mr Ow estimates that the grant from KFF supports training and expenses for overseas competitions and training camps for about 40 players. The increased funding is expected to enable players to compete in approximately 50% more tournaments a year.

In addition to funding the development programme, the Karim family also contributed to the local competition scene as title sponsors of the KFF Singapore Badminton Open 2023, which brings world-class players to Singapore. “Through the excitement and hype of the event, we hope it will inspire future players,” says Ms Karim of KFF’s philanthropic strategy.

Championing Philanthropy for Sports

We hope that our work starts a perpetuating cycle of giving and support, and that with more philanthropic organisations coming forward, our national sports can earn its place amongst the reputable, celebrated sports of the world. Enabling players to achieve greater heights on the global stage bolsters Singapore’s standing as a vibrant community with talent and opportunities. We hope that in the long run, this effort will bring more exposure to the emerging talents within Southeast Asian professional sports.

She adds, “The process of setting up a Donor Advised Fund with CFS is simple, and donors can leverage the CFS team’s network, knowledge and expertise to be introduced to the right organisation that aligns with their philanthropic priorities. Having this option helps lower the barriers to entry and makes philanthropy more accessible.”

The competition was organised by City Harvest Community Services Association and received support from FUN! Fund, a Community Impact Fund jointly established by the Community Foundation of Singapore and the Agency for Integrated Care, with the aim of addressing social isolation among the elderly.

Senior Minister of State, Ministry of Communications and Information & Ministry of National Development Mr Tan Kiat How attended the event. He encouraged the elderly to stay physically and mentally well, as well as urging them to participate in community activities and enjoy their golden years together.

Learn more about FUN! Fund at https://www.cf.org.sg/fun-fund/.

 

The programme provides the children with a non-threatening platform to connect with peers and have positive conversations. In addition, it exposes them to different people who can assist to broaden their perspectives.

L.S., a volunteer with the Reading Odyssey programme @ Spooner Road

中心“常胜将军”胡锦盛:比赛限时反应要快

现年92岁的胡锦盛是最年长的参赛者。自2017年退休后,他几乎每天都到活跃乐龄中心报到,从此爱上了玩拉密,每次可玩上三个小时,在中心是“常胜将军”。

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News

Aleta Planet Foundation: Supporting children and elderly in the fight against COVID-19

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Three people posing with a check from Aleta Planet, expressing joy.

To help bolster the combined efforts in combating the adverse effects of the COVID-19 pandemic within our community, fast growing fintech company Aleta Planet has donated $100,000 to the Mediacorp Enable Fund, a community fund administered by SG Enable.

The proceeds are part of an initial larger commitment of $200,000, and will go towards supporting the elderly who have to work despite their frailties and children with disabilities, as well as those from low income families.

The sum will be donated via the Aleta Planet Foundation, a donor advised fund established in partnership with the Community Foundation of Singapore (CFS). The Aleta Planet Foundation will work with CFS to identify existing needs for the elderly and disabled children, find suitable charity partners to work with and to manage the funds received.

“We are deeply grateful to Aleta Planet Foundation for their strong spirit of charity and choosing the Mediacorp Enable Fund to make their first donation. The generous contribution will provide much needed financial assistance in meeting the last mile needs of persons with disabilities, as well as to help them fulfil their aspirations in life,” says Mr Ku Geok Boon, CEO of SG Enable.

Set up in Singapore just six years ago, the Aleta Foundation specialises in payment solutions to and from China, and plans to increase their contributions to the community in the future as part of their sustainable corporate giving culture.

“As Aleta Planet has reached a level of growth, we feel that it is now fitting for us to give back to the community in which we operate,” said Mr Ryan Gwee, Chairman and Group CEO of Aleta Planet. “This is especially timely amid a pandemic and recession that have created considerable hardship for the most vulnerable groups living on the fringes of our society.”

The donation seeks to also support the elderly who have been abandoned by their families, and will focus on children from low-income families to help them realise their fullest potential in life.

“We look forward to closer collaboration with the Aleta Planet Foundation to identify gaps in the community so as to foster more effective giving and amplify the positive impact they have on our society,” says Catherine Loh, CEO of CFS.

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The competition was organised by City Harvest Community Services Association and received support from FUN! Fund, a Community Impact Fund jointly established by the Community Foundation of Singapore and the Agency for Integrated Care, with the aim of addressing social isolation among the elderly.

Senior Minister of State, Ministry of Communications and Information & Ministry of National Development Mr Tan Kiat How attended the event. He encouraged the elderly to stay physically and mentally well, as well as urging them to participate in community activities and enjoy their golden years together.

Learn more about FUN! Fund at https://www.cf.org.sg/fun-fund/.

 

The programme provides the children with a non-threatening platform to connect with peers and have positive conversations. In addition, it exposes them to different people who can assist to broaden their perspectives.

L.S., a volunteer with the Reading Odyssey programme @ Spooner Road

中心“常胜将军”胡锦盛:比赛限时反应要快

现年92岁的胡锦盛是最年长的参赛者。自2017年退休后,他几乎每天都到活跃乐龄中心报到,从此爱上了玩拉密,每次可玩上三个小时,在中心是“常胜将军”。

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News

The Asian Parent: Is your bub safe with infant educarers? This carer tells all!

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a malay woman posing for a picture

“Well, all that hard work did not go unnoticed, for Madam Intan was awarded the Leading Foundation Teacher Award (LFTA) last year. For the uninitiated, the Leading Foundation Teacher Award is an initiative by the Leading Foundationwhich supports programmes in education and leadership. It is administered by the Community Foundation of Singapore, a non-profit philanthropic organisation that bridges donors with community needs.

The LFTA recognises passionate and dedicated teachers who have made significant contributions to the care and teaching of children in the fields of early childhood and special needs education.

Madam Intan confides, “I never thought that I would receive a National award and I feel honoured, glad and thankful to those who believed in me and affirmed my role as an infant educator.” Read more.

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Events

Lunar New Year 2018 – Celebrating a decade of growing giving to impact

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a man holding a microphone speaking

CFS’s 10th anniversary celebrations kicked off to a wonderful start with a Lunar New Year lunch on 1 March.

Themed “A decade of giving and gratitude”, the event was a testament to CFS’s journey from a quiet start-up a decade ago to a thriving organisation today.

Attended by some 120 donors, charities and partners, the room was filled with a spirited sense of bonding. In his opening speech, Chairman Laurence Lien reflected on CFS’s beginnings during the 2009 Global Financial Crisis when few prospects wanted to talk about philanthropy. “Surviving the first five years was an achievement,” he expressed, citing the setting up of the Outing for the Elderly Fund and the S R Nathan Education Upliftment fund as early endorsements of CFS’s capabilities.

Striking a poignant note in his last year as CFS’s Chairman, Laurence also left several memorable parting thoughts – from inviting donors to be part-owners of CFS to encouraging all to embrace collaboration through their own donor communities.

There were endless conversations in a convival atmosphere as old ties were renewed and new connections were made between donors and charities. In the spirit of collaboration, Deputy CEO Joyce Teo provided an update on Colabs – an initiative between CFS and NVPC announced a year ago.. Her speech shone a light on Colabs’ objective of tackling social issues by bringing together diverse players and signalled forthcoming initiatives focused on disadvantaged children and youth, persons with disabilities and seniors.

Rounding off the lunch, CEO Catherine Loh thanked donors for their trust in CFS, which has resulted in many donors embracing new and innovative approaches to philanthropy. She signalled CFS will focus on Collaboration, Legacy and Impact to tackle issues arising from a rapidly ageing population, technological disruptions and income inequality. To this end, CFS will build on its strong foundation to help even more donors experience the benefits of committed and sustained giving.

We look forward to the exciting months ahead as we continue to mark this milestone year and drive community philanthropy forward.

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