Stories Of Impact
#MyGivingJourney X Jenny Wah: Transforming customer experiences to reignite growth
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Stories Of Impact

Stories Of Impact

#MyGivingJourney X Jenny Wah: Transforming customer experiences to reignite growth

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#MyGivingJourney is a series by CFS where we feature extraordinary women in Singapore and their efforts in philanthropy. In our last feature, we have one of our own – Jenny Wah, CFS’s Director of Marketing & Communications.

Jenny Wah chalked up over 20 years of marketing experience at several MNC companies. She started in Key Account/Brand Marketing in the FMCG industry with brands such as Coca-Cola & Pokka. Then she spent the bulk of her marketing career in the IT industry with Adobe and Autodesk. She led global teams and worked with diverse clients all over the map. The demands were dizzying, as were her frequent flyer miles.  

It was a career that rewarded on many fronts. Then the COVID-19 pandemic hit, leaving many businesses and employees reeling. The pandemic was called a ‘great equaliser’; however, COVID-19 also revealed glaring inequalities in societies. For her, this was a period of introspection that led to a flash of insight and courage.  Jenny recalls: “I found myself wondering, what could I do that can contribute to a more equal society?”  

So when the opportunity to join the Community Foundation of Singapore came along, she decided to take up the role of Marketing and Strategic Communication Director.   

Equality of opportunity and social mobility have long shaped Jenny’s outlook towards a purposeful life. One of three children of a mechanic and a housewife, she understands the struggles of many lower-income families.  

Growing up, Chinese New Year was a particularly poignant time. For her, it was a window into how altruism can uplift lives: each year, the Chinese clans would give out bursaries to help students in need, as well as items like school books, shoes and uniforms. Jenny was one such beneficiary. 

Education was Jenny’s springboard to a better future. Armed with a B. Business (Honours) degree from NTU and later an MBA, she embarked on a career in sales and marketing, garnering a reputation for her can-do spirit and creative solutions. She often spearheaded her firms’ corporate social responsibility efforts as well, which she found fulfilling. Four years ago, she started volunteering as a museum host at the National Museum of Singapore, feeding her passion for culture and history. 

Crossing over to a nonprofit meant new challenges. Budgets were smaller and there weren’t as many hands on deck. Jenny learnt to work around this by tapping into her network for pro bono services and negotiating goodwill with vendors. She also had to build a team from scratch.  

However, all this was made easier by the warmth and commitment of the people she worked with. “Everyone double or triple hats and works together for the collective and greater good, never losing sight of the big picture” she notes. Most importantly, she adds, “I see my work here initiating positive change and making a difference.”  

Jenny believes that technology can deliver an impactful customer journey in a consistent, personalized and scalable fashion through transformative concepts such as marketing automation, nurturing through compelling content and relationship marketing. 

“For me ‘Customer Experience’ is not marketing fluff, it’s a work ideology that needs to be at the core of everything we do professionally. I believe that both ‘People’ and the ‘Promises’ we make are at the very heart of CFS’s Brand. I am proud to work in CFS which offers the unique opportunity to be a part of something that will profoundly impact society,” she says. 

Begin your own journey of giving with CFS. Read more about the #MyGivingJourney series here. 

This article was written by Sunita Sue Leng, a former financial analyst and journalist, who believes that the written word can be a force for good. She hopes to someday write something worth plagiarising. 

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Events

Beyond One-Time Giving: Creating Lasting Impact

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A poster for the Giving Week event, showcasing the spirit of generosity and community involvement.

SG Cares Giving Week (1-7 December) celebrates the spirit of giving. This is the time to share your time, talent, treasure and voice to support causes that you are passionate about, in all ways, big and small.

If you are considering making more lasting contributions that go beyond a single donation, CFS can help you transform your giving. Here are some ways in which you can make giving a sustained way of life:

  1. Get involved in philanthropy by setting up a donor-advised fund
    The philanthropic ecosystem can be a complex terrain to navigate. If you’re considering embarking on a philanthropy journey, setting up a donor-advised fund (DAF) with CFS is an excellent starting point. You could also invite several friends or family members to start a DAF together!Our philanthropy advisors will help you understand the needs of vulnerable groups and how you can make an impact in Singapore. You decide which causes to support and how much funding to provide. We handle the administrative details of grant-making, allowing you to concentrate on making the difference that truly matters to you.

    To learn more about setting up a DAF, visit How to Get Started

  2. Use your time and talent to make a difference
    If you are looking to make an impact with your skills and spare time, volunteering with a non-profit organisation is a great way to do this. At CFS, we are passionate about raising awareness about various causes through a variety of channels. Whether you’re a proficient writer, skilled photographer, or possess other creative abilities, your involvement can help us craft compelling content and engaging multimedia that drives our mission forward.

    You can find out more details here:   Content Writer , Photographer/Videographer

  3. Leave a legacy for future generationsEach of us holds the power to create a lasting legacy by designating a portion of our financial assets in our will or trust. By choosing to leave a legacy gift with CFS, you pave the way for future generations to carry forward your values and aspirations for the community beyond your lifetime. It is a way to ensure that your impact on causes you care about resonates long into the future.

    You can also establish a donor-advised fund in the name of a loved one. A memorial fund is a wonderful way to honour their legacy and continue their work.

    It is never too early to plan your legacy gift. To learn more about legacy giving, visit https://www.legacygiving.sg/

    SG Cares Giving Week is a key initiative of the national SG Cares movement held annually from 1 to 7 December, that celebrates the spirit of giving and seeks to make giving part of our way of life. It is organised by the National Volunteer & Philanthropy Centre (NVPC) in collaboration with SG Cares Office and National Council of Social Service (NCSS). Support the movement at givingweek.sg.
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Stories Of Impact

LEAD Academy – Empowering youths to lead and influence

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a group of youths posing for a photo

The LEAD Academy was set up in 2014 as a collaboration between CampVision, UBS Singapore and the Community Foundation of Singapore (CFS) to impact marginalised youths in neighbourhood schools.

LEAD provides a platform that partners youths with professional volunteers to develop self-leadership abilities and cultivate effective communication skills. The aim is to empower youths to be an effective leader of their peers and a positive influence on others. This unique programme puts youths on a shared journey of equals guided by executive leadership coaches who create an engaging and transformational learning experience for them and their mentors.

Through a series of structured facilitated sessions by the coaches, youths and volunteers learn to own their personal feelings and manage their individual confidence physiology. They also learn verbal and non-verbal communication skills and how to engage with other adult volunteers. Both youths and volunteers set personal goals – relating to leadership and communication – that need to be achieved when they graduate in six months’ time. At every session, they meet in small groups to hold one another accountable for their actions.

During the journey, youths have been observed to increasingly gain confidence in themselves. They take on opportunities to lead games, speak in front of their peers and practise small talk with adult strangers. The youths also interact and engage with different working professional volunteers who represent a broad range of professions including banking, sales, legal, marketing, technology, HR and the military.

“CFS has been instrumental in facilitating the partnership between CampVision and UBS. We would not have been able to achieve the impact with LEAD without the support of CFS. They have also been helpful in helping us to better understand the youth landscape so we can focus our efforts on the relevant youth population,” said Yeo Suan Wei, Co-founder of CampVision.

LEAD is an affirming, safe and empowering community of youths and professionals who find the courage to be vulnerable in their efforts to be better individuals. The connections that are built through the LEAD journey broaden the youths’ exposure and their world view. These connections also contribute towards the building of social capital between two groups of people who may otherwise not cross paths and be personally impacted by each other. LEAD aims to continue its impactful run by engaging and empowering 70 youths and 70 volunteers each year.

Photos: CampVision

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Stories Of Impact

Supporting Disadvantaged Students: Assumption Pathway Academy

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Assumption Student

The Collective for a Stronger Society aims to uplift, enable and empower lower-income families, and one area of focus is education. Assumption Pathway School (APS) offers an alternative route for students who face barriers to completing mainstream secondary school education. As a specialised school, APS offers vocational programmes accredited by ITE, and foundation and character development programmes developed in collaboration with MOE.

Ms Gan Hui Xin’s life took a turn when she enrolled at Assumption Pathway School (APS) in 2016. Her earlier academic performance had been poor, which led to a waning interest in her studies. During her four-year tenure at APS, however, she discovered a new passion and attained an ITE Skills Certificate (ISC) in Hairdressing. Although unable to continue her education at ITE, she remained determined to continue her pursuit of knowledge.

Transitioning to a two-year work-study programme at Assumption Pathway Academy (APA), Hui Xin embraced the opportunity to learn while earning. At age 17, she switched gears, enrolling in a Culinary Skills course. Starting as a Kitchen Assistant at APS’s in-house restaurant, The ART, she embarked on a journey of hands-on learning, balancing three days of on-the-job training with two days of classroom theory.

Hui Xin’s cheerful demeanor and pleasant personality quickly earned her recognition. Within a year, she moved from Kitchen Assistant to Service Crew and even started coaching new students. With newfound skills and confidence, she took on training attachments at The ACT café and ST Engineering office, showcasing her aptitude for independent work and warm customer service.

After she expressed a desire to further her studies, Hui Xin’s Job Coach guided her toward the ITE Nitec traineeship programme where she was able to secure sponsorship from Holiday Inn Singapore Atrium.

Hui Xin is now an employee at the hotel and continues to excel, garnering praise from her managers.

APA is one of the programmes under The Collective for A Stronger Society. To find out how you can participate, fill in the pledge form and indicate your area of interest.

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News

Business Times: Size no barrier to structured corporate giving

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A newspaper article showcasing how size is not a hindrance to structured corporate giving. Exploring corporate philanthropy regardless of company scale.

Liontrust hopes its charity fund will spur fellow SMEs to make their giving count

Many owners of Singapore’s small and medium-sized enterprises would gladly give back to their community. But, without the heft larger corporations have, it is easy for them to resign themselves to thinking that each dollar they give won’t go as far, says Lim Wei-Jen, 47.

He wants his company’s giving to count for more.

Mr Lim is the founder of Liontrust, a trust and wealth management firm that got its start in 2005 and then rode the wave of growth in Singapore’s wealth management sector. It now has offices in Hong Kong and New Zealand too.

“It has always been in our plan that we want to commit a percentage of our profit to charity. We are quite blessed that the business has brought about additional income, that allows us to give,” says Mr Lim.

That desire to give of their gains is shared by the rest of Liontrust’s management team, says managing director Ashley Ong, 52. Many of them come from humble backgrounds. In Mr Ong’s case, his mother worked hard as a school sweeper to provide for her nine children, but never shied away from giving to those in need. “‘If you have the means, please help,’ she’d say.”

Mr Lim says, “In this world, there are the haves and the have-nots. The have-nots are really struggling; the haves may have no qualms about dining, opening a bottle of wine that costs a few thousand dollars…. We see the gaps in society and want to do our part to build a more inclusive home.”

In the early years, Liontrust’s giving was fragmented and ad-hoc, says Mr Ong. But the team did hope to eventually undertake a more structured and sustained approach to giving.

“How do smaller companies typically give? Do we just write a cheque to whichever organisation happens to knock at our door?” says Mr Lim. That also meant defaulting to safer, more established names.  “But these organisations are usually well supported and probably have sufficient publicity.”

Mr Lim says, “Do you only give to those with the highest profiles? We wanted to go deeper. To find charities with needs that we were not aware of.” Trouble was, that work of uncovering and assessing lesser-known charities would take more time, effort and expertise, he adds.

The business of doing good
This was why, when the Liontrust team came to know about the Community Foundation of Singapore (CFS), things clicked into place swiftly.

“Before starting with CFS, we talked about creating an internal committee, which would help to find targeted beneficiaries, but that wasn’t the best use of our resources as many of us were not familiar with the charity sector.

“By setting up a fund with CFS, we are guided by professionals who have the breadth and depth of knowledge of the charitable landscape in Singapore. This is an immense help to maximise our reach to those whom we want to help,” says Mr Ong.

Since starting the Liontrust Charity Fund with CFS in 2015, Liontrust has given to several children’s causes, supporting children from disadvantaged backgrounds and with special needs, as well as assistive technology training for visually impaired children. CFS also surfaced less-publicised needs to Liontrust, such as the need for donations to cover fares of the London cabs that wheelchair-bound children from low-income households need to get to their hospital appointments.

Mr Ong describes Liontrust’s partnership with CFS so far as “a match made in heaven”.

Beyond receiving assistance with due diligence and reports on how each dollar is disbursed, CFS made it possible, in the first place, for Liontrust to set up a fund with relatively lower capital.

It might have been daunting for a small company to put aside a large sum at one go, but Liontrust was able to meet their intended commitment to the fund they set up in smaller, yearly tranches instead of a lump-sum.

Positive externalities
Choosing to manage its corporate philanthropy by setting up a fund aligns nicely with Liontrust’s business goals. “We’re in the business of trust, and some of our clients have also been interested in philanthropic giving, so we thought we should do it ourselves.”

What Mr Lim and Mr Ong did not anticipate though, was how Liontrust Charity Fund has become a rallying point around which to encourage their colleagues, clients and associates to give – whether by volunteering time or donating money.

“It’s been interesting because, through this, I’ve also been able to rally some of my closer friends and business associates,” says Mr Lim.

It is not uncommon, he observes, for well-heeled professionals in Singapore to have more than they need. Mr Lim also believes people to be innately kind and keen to give. Yet, many are so strapped for time to think about how best to use excess funds that often, they just end up buying another property. “With the fund, we have an opportunity to offer them an avenue to give and make a difference in other people’s lives without having to worry about due diligence,” he says.

They hope Liontrust’s modest experience will spur other smaller companies to pursue structured corporate giving too.

“I would encourage companies, whether small or big, to consider CFS. Often, the impression is that it is the big-name companies that can set up a foundation, organise a big charity run to fundraise… We don’t have those resources, yet we have been able to do this our own way,” says Mr Ong.

“Yes, there are fees to pay, but the extra help that comes really makes your every dollar count,” he adds.

And while the myriad reasons to embark on structured corporate giving certainly include the good that it does for a business’ brand – that cannot be the motivation, says Mr Lim. “Companies should not go in with the intention of getting publicity, of getting some mileage out of giving. You just have to take the first step in giving.”

Source: Business Times © Singapore Press Holdings Limited. Permission required for reproduction.

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The competition was organised by City Harvest Community Services Association and received support from FUN! Fund, a Community Impact Fund jointly established by the Community Foundation of Singapore and the Agency for Integrated Care, with the aim of addressing social isolation among the elderly.

Senior Minister of State, Ministry of Communications and Information & Ministry of National Development Mr Tan Kiat How attended the event. He encouraged the elderly to stay physically and mentally well, as well as urging them to participate in community activities and enjoy their golden years together.

Learn more about FUN! Fund at https://www.cf.org.sg/fun-fund/.

 

The programme provides the children with a non-threatening platform to connect with peers and have positive conversations. In addition, it exposes them to different people who can assist to broaden their perspectives.

L.S., a volunteer with the Reading Odyssey programme @ Spooner Road

中心“常胜将军”胡锦盛:比赛限时反应要快

现年92岁的胡锦盛是最年长的参赛者。自2017年退休后,他几乎每天都到活跃乐龄中心报到,从此爱上了玩拉密,每次可玩上三个小时,在中心是“常胜将军”。

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